When will I start to receive my reimbursement?
Manufacturers set the time frame. In our experience pharmacies start to receive checks and credits starting in about 8 weeks up to 16 weeks.

What is the difference between returnable and non-returnable items?
Each manufacturer sets the guidelines as to what they will take back for credit. Some examples of nonreturnable items are items that are over 1 year past expiration and items sold on a nonreturnable basis.

When is my invoice due?
Express Rx Returns offers several different options for payment. Contact us for more details.

How many manufacturers do you deal with?
Express Rx Returns works with over 1000 manufacturers.

I have a full bottle but the seal is broken, is this returnable?
It depends on the manufacturer. Some companies require a bottle to be sealed to be creditable. However most companies accepting partials in their policy will allow the return of these items.

How long is a 222 form good for?
DEA form 222 is valid for 60 days.

How do I package my return?
Items can be returned in any cardboard box or tote. Glass items should be bubble wrapped and secure all caps.

Do I have to package my control items any special way?
Control II items should be mailed separately in a tamper proof bag with appropriate DEA paperwork. Control III thru V can be separated and mailed within the same box as your regular returns. Contact your sales rep for proper procedure and forms.

Can you provide references?
Yes. References are available upon request.

Do you accept partials?
Yes. Partials are accepted. Based solely on manufacturer policy

Do you accept generics?
Yes. Express Rx Returns accepts all generic items for return.

Will I be billed for shipping?
No. Express Rx Returns pays for all shipping and handling charges to and from our company.

 

 

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